Shipping & ReturnsOur Shipping Rates for US and Canada
| Continental US |
| Order Value |
US Ground |
US Expedited |
Ground for APO/FPO |
Expedited for APO/FPO |
| $1-$10.00 |
$3.99 |
$9.95 |
$9.95 |
$14.95 |
| $10.01-$50.00 |
$5.99 |
$9.95 |
$9.95 |
$14.95 |
| $50.01-$300.00 |
FREE$ |
$14.95 |
$14.95 |
$19.95 |
| $300.01-$500.00 |
FREE* |
$69.95 |
$69.95 |
$69.95 |
| 500.01 up |
FREE* |
$79.95 |
$79.95 |
$89.95 |
| *unless otherwise stated |
| Alaska, Hawaii,
US Protectorates |
| All Orders |
$70 |
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| Canada |
| Order Value |
Canada Ground |
Canada Expedited |
|
|
| $0-$100 |
$14.95 |
$24.95 |
|
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| $100.01-$300.00 |
$39.95 |
$49.95 |
|
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| $300.01-$500.00 |
$69.95 |
$79.95 |
|
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| $500.01-$1000.00 |
$89.95 |
$99.95 |
|
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| $1000 up |
$119.95 |
$139.95 |
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These rules apply to all products unless otherwise noted, and apply in the continental USA only. Orders for shipments to HI, AK, PR, Guam and international destinations will incur extra charges; these charges will be described in detail to customers before being shipped.
Most items ship the same or next day after you place your order.
The following information only applies to packages shipped via UPS: The map below was generated by UPS, to estimate how long packages generally take to get to you, from us. Since we are located in Virginia (zip code 20164), the map is generated based on that assumption. The map is only an estimate, but we've found it to be pretty accurate. For more precise information about your specific package (after it has shipped), please see UPS Tracking below.
Our Return Policy:
If your product is damaged in transit or defective upon arrival, we will replace the product for you at no charge.
Note: Due to the high cost of shipping to HI, AK, PR and other destinations outside the contiguous 48 United States, we will not assume responsibility for the shipping costs involved in replacing defective merchandise from these locations.
If you are not 100% satisfied with the product, or if you made a mistake when ordering, we will accept returns. Please see our instructions on how to make a return.
The above return policy does not apply to commercial equipment.
Our Refund Policy:
If a refund is requested, we will issue a credit on the credit card that you used to purchase the product. If you paid with a check card, cashiers check, money order, or personal check, we will issue a company check as a refund. All refunds will be given out within two (2) working days of the return of the product. No refunds will be issued until the product is returned to Vacuums Unlimited. Products must be returned within fifteen (15) days of purchase.
Order Tracking:
If your order was shipped via UPS, click here to track your order.
However, if your order was shipped via USPS, we are unable to track your order at this time. Unfortunately, USPS does not offer package tracking yet (though when they do, you can be sure we'll use it). If it's been more than 21 days since your order, and you still haven't received your package shipped via USPS, please call us and we'll do what we can to make amends (ship another or issue you a refund).
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